:root{
  --azul:#12457a; --azul-claro:#e8f0f8; --texto:#1a1a1a; --borda:#c9d3de;
  --verde:#1f7a3d; --amarelo:#8a6d00; --laranja:#a64b00; --vermelho:#a11b1b; --cinza:#555;
  --bg:#f4f6f9; --superficie:#ffffff; --texto-suave:#555;
}

/* Modo escuro automático: respeita a configuração do sistema/navegador,
   a menos que o usuário force um tema pela barra de acessibilidade. */
@media (prefers-color-scheme: dark) {
  :root:not([data-tema="claro"]) {
    --azul:#6aa9e0; --azul-claro:#1c3a57; --texto:#e9edf2; --borda:#3a4655;
    --verde:#5cbb77; --amarelo:#d9b84a; --laranja:#e0904a; --vermelho:#e57373; --cinza:#b3bcc7;
    --bg:#121821; --superficie:#1b2431; --texto-suave:#b3bcc7;
  }
}
/* Tema escuro forçado manualmente pela barra de acessibilidade. */
:root[data-tema="escuro"] {
  --azul:#6aa9e0; --azul-claro:#1c3a57; --texto:#e9edf2; --borda:#3a4655;
  --verde:#5cbb77; --amarelo:#d9b84a; --laranja:#e0904a; --vermelho:#e57373; --cinza:#b3bcc7;
  --bg:#121821; --superficie:#1b2431; --texto-suave:#b3bcc7;
}
/* Alto contraste manual. */
:root[data-tema="alto-contraste"] {
  --azul:#ffff00; --azul-claro:#000000; --texto:#ffffff; --borda:#ffffff;
  --verde:#00ff00; --amarelo:#ffff00; --laranja:#ffb000; --vermelho:#ff6060; --cinza:#e0e0e0;
  --bg:#000000; --superficie:#000000; --texto-suave:#e0e0e0;
}
:root[data-tema="alto-contraste"] .card,
:root[data-tema="alto-contraste"] input,
:root[data-tema="alto-contraste"] select,
:root[data-tema="alto-contraste"] textarea{background:#000;color:#fff;border:2px solid #fff}
:root[data-tema="alto-contraste"] a{color:#ffff00;text-decoration:underline}

/* Escala de fonte controlada pela barra de acessibilidade. */
:root[data-fonte="grande"]  {font-size:112.5%}
:root[data-fonte="maior"]   {font-size:125%}

/* Respeita quem pediu menos animação no sistema operacional. */
@media (prefers-reduced-motion: reduce) {
  *,*::before,*::after{animation-duration:.001ms !important;
    animation-iteration-count:1 !important;transition-duration:.001ms !important;scroll-behavior:auto !important}
}
/* Respeita preferência de mais contraste do sistema. */
@media (prefers-contrast: more) {
  :root{--borda:#000; --texto:#000; --cinza:#333}
  .btn,.btn-mini{border:2px solid #000}
}

*{box-sizing:border-box}
body{margin:0;font-family:system-ui,Segoe UI,Roboto,Arial,sans-serif;
  color:var(--texto);background:var(--bg);line-height:1.5;font-size:16px}

/* Acessibilidade */
.skip-link{position:absolute;left:-999px;top:0;background:var(--azul);color:#fff;padding:.6rem 1rem;z-index:100}
.skip-link:focus{left:0}
a{color:var(--azul)}
:focus-visible{outline:3px solid #ffbf47;outline-offset:2px}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}

/* Topbar */
.topbar{display:flex;flex-wrap:wrap;align-items:center;gap:1rem;
  background:var(--azul);color:#fff;padding:.7rem 1.2rem}
.brand{font-weight:700;font-size:1.15rem}
.mainnav{display:flex;flex-wrap:wrap;gap:1rem;flex:1}
.mainnav a{color:#fff;text-decoration:none;padding:.3rem 0;border-bottom:2px solid transparent}
.mainnav a:hover,.mainnav a:focus{border-bottom-color:#ffbf47}
.userbox{display:flex;align-items:center;gap:.8rem;font-size:.9rem}
.btn-link{background:none;border:none;color:#fff;cursor:pointer;text-decoration:underline;font-size:1rem}

.container{max-width:1080px;margin:1.5rem auto;padding:0 1rem}
h1{color:var(--azul)}
.footer{max-width:1080px;margin:2rem auto;padding:1rem;color:var(--cinza);font-size:.85rem;border-top:1px solid var(--borda);text-align:center}

/* Cards e forms */
.card{background:var(--superficie);border:1px solid var(--borda);border-radius:8px;padding:1.2rem 1.4rem;margin-bottom:1.4rem}
.card-narrow{max-width:440px;margin:3rem auto}
fieldset{border:1px solid var(--borda);border-radius:6px;margin:0 0 1.2rem;padding:1rem}
legend{font-weight:600;color:var(--azul);padding:0 .4rem}
label{display:block;margin:.7rem 0 .25rem;font-weight:500}
input,select,textarea{width:100%;padding:.55rem .6rem;border:1px solid var(--borda);border-radius:5px;font-size:1rem;background:var(--superficie);color:var(--texto)}
textarea{resize:vertical}
.check,.radio{display:inline-flex;align-items:center;gap:.4rem;width:auto}
.check input,.radio input{width:auto}
.inline-form{display:flex;gap:.6rem;align-items:end;flex-wrap:wrap}
.inline-form input,.inline-form select{width:auto;min-width:180px}
.filtros{display:flex;gap:.8rem;align-items:end;flex-wrap:wrap;margin-bottom:1rem}
.filtros input,.filtros select{width:auto}

.btn{display:inline-block;background:var(--azul);color:#fff;border:none;border-radius:5px;
  padding:.6rem 1.2rem;font-size:1rem;cursor:pointer;text-decoration:none;margin-top:.8rem}
.btn:hover,.btn:focus{background:#0d3260}

.erro{background:#fbeaea;border:1px solid var(--vermelho);color:var(--vermelho);padding:.8rem 1rem;border-radius:6px}
.flash{background:var(--azul-claro);border:1px solid var(--azul);padding:.7rem 1rem;border-radius:6px;margin-bottom:1rem}
.ajuda{color:var(--cinza);font-size:.85rem;margin:.3rem 0 0}

/* Tabelas */
.tbl{width:100%;border-collapse:collapse;margin-top:.6rem}
.tbl th,.tbl td{text-align:left;padding:.55rem .6rem;border-bottom:1px solid var(--borda)}
.tbl thead th{background:var(--azul-claro);color:var(--azul)}

/* Stats / dashboard */
.cards-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:1rem;margin-bottom:1.4rem}
.stat{background:#fff;border:1px solid var(--borda);border-radius:8px;padding:1rem;text-align:center}
.stat-num{font-size:2rem;font-weight:700;color:var(--azul)}
.stat-label{color:var(--cinza);font-size:.85rem}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:1.4rem}
@media(max-width:720px){.grid2{grid-template-columns:1fr}}

/* Badges SLA */
.badge{display:inline-block;padding:.15rem .55rem;border-radius:999px;font-size:.8rem;font-weight:600;color:#fff}
.badge-verde{background:var(--verde)} .badge-amarelo{background:var(--amarelo)}
.badge-laranja{background:var(--laranja)} .badge-vermelho{background:var(--vermelho)}
.badge-azul{background:var(--azul)} .badge-cinza{background:var(--cinza)}

/* Barras de relatório */
.barras{list-style:none;padding:0;margin:0}
.barras li{display:grid;grid-template-columns:150px 1fr 40px;gap:.6rem;align-items:center;margin:.4rem 0}
.barra-lbl{font-size:.85rem}
.barra-track{background:var(--azul-claro);border-radius:4px;height:16px;overflow:hidden}
.barra-fill{display:block;height:100%;background:var(--azul)}
.barra-num{text-align:right;font-weight:600}

.dl{display:grid;grid-template-columns:200px 1fr;gap:.3rem .8rem}
.dl dt{font-weight:600;color:var(--cinza)}
.pre{white-space:pre-wrap}
.resposta{border-left:3px solid var(--azul);padding:.4rem .8rem;margin:.6rem 0;background:var(--azul-claro)}
.meta{color:var(--cinza);font-size:.8rem}

/* ================= Fase 2 ================= */

/* Caixas do painel como pastas clicáveis */
.stat-link{display:flex;flex-direction:column;gap:.2rem;text-decoration:none;color:inherit;
  transition:border-color .15s,box-shadow .15s}
.stat-link:hover,.stat-link:focus{border-color:var(--azul);box-shadow:0 0 0 2px var(--azul-claro)}
.stat-ativa{border-color:var(--azul);background:var(--azul-claro)}
.stat-ativa .stat-label{color:var(--azul);font-weight:600}

.card-head{display:flex;flex-wrap:wrap;gap:1rem;align-items:flex-end;justify-content:space-between}
.card-head h2{margin:0}
.card-head .filtros{margin:0}
.contador{color:var(--cinza);font-weight:400;font-size:.9rem}

/* Marcação de campo obrigatório que some na denúncia anônima */
.req{color:var(--vermelho);font-weight:700}

/* Botões auxiliares */
.btn-mini{background:var(--azul);color:#fff;border:none;border-radius:4px;
  padding:.35rem .7rem;font-size:.85rem;cursor:pointer}
.btn-mini:hover,.btn-mini:focus{background:#0d3260}
.btn-secundario{background:var(--cinza)}
.btn-secundario:hover,.btn-secundario:focus{background:#3a3a3a}
.btn-alerta{background:var(--vermelho)}
.btn-alerta:hover,.btn-alerta:focus{background:#7d1414}
.btn-link-escuro{color:var(--azul);text-decoration:underline;font-size:.9rem}
.btn-remover{background:none;border:1px solid var(--borda);color:var(--vermelho);
  border-radius:4px;padding:.25rem .6rem;font-size:.8rem;cursor:pointer;margin-left:.5rem}

/* Anexos adicionados um a um */
.anexos-box{background:#fbfcfd}
.anexo-item{display:flex;flex-wrap:wrap;align-items:center;gap:.5rem;margin:.5rem 0;
  padding:.5rem;border:1px dashed var(--borda);border-radius:5px}
.anexo-item label{margin:0;min-width:120px}
.anexo-item input[type=file]{width:auto;flex:1;min-width:200px;border:none;padding:.2rem}

/* Bloco de ações do fluxo */
.acoes-fluxo{border-top:1px solid var(--borda);margin-top:1.2rem;padding-top:1rem;
  display:flex;flex-direction:column;gap:1rem}
.acoes-fluxo .inline-form{background:var(--bg);padding:.7rem;border-radius:6px}
.acoes-fluxo .btn{margin-top:0}

/* Tabela de usuários com formulários embutidos */
.tbl-usuarios td{vertical-align:top}
.tbl-usuarios .inline-form{gap:.4rem}
.tbl-usuarios select,.tbl-usuarios input{min-width:120px;font-size:.9rem;padding:.35rem}

@media(max-width:720px){
  .card-head{flex-direction:column;align-items:stretch}
  .tbl-usuarios,.tbl-usuarios tbody,.tbl-usuarios tr,.tbl-usuarios td{display:block;width:100%}
  .tbl-usuarios thead{display:none}
  .tbl-usuarios tr{border:1px solid var(--borda);border-radius:6px;margin-bottom:.8rem;padding:.5rem}
}

/* Aviso de sigilo em denúncia anônima */
.aviso-sigilo{border:1px solid #d9a406;background:#fff8e1;border-left:5px solid #d9a406;
  border-radius:6px;padding:.8rem 1rem;margin:0 0 1rem;font-size:.95rem;line-height:1.5}

/* ================= Fase 3 ================= */

/* Logo no cabeçalho, no lugar da palavra "Ouvidoria" */
.topbar{padding-top:.55rem;padding-bottom:.55rem}
.brand{display:flex;align-items:center;text-decoration:none;padding:0;line-height:0;
  flex:0 0 auto}
.brand-logo{height:44px;width:auto;max-width:190px;display:block}
.brand:focus-visible{outline:3px solid #ffbf47;outline-offset:3px}

/* Identificação do usuário no canto superior direito */
.userbox{margin-left:auto;display:flex;align-items:center;gap:.9rem}
.userbox-info{display:flex;flex-direction:column;line-height:1.2;text-align:right}
.userbox-nome{font-size:.95rem}
.userbox-perfil{font-size:.78rem;opacity:.85}

/* Logo na tela de login */
.login-card{text-align:center}
.login-card form{text-align:left}
.login-logo{width:196px;max-width:70%;height:auto;margin:.2rem auto 1.2rem;display:block}

/* Anexos separados por origem */
.anexos-grupo{margin-bottom:1.2rem}
.anexos-grupo h3{margin:.2rem 0 .5rem;font-size:1rem;
  padding-bottom:.3rem;border-bottom:2px solid var(--azul-claro)}
.anexos-grupo ul{margin:.3rem 0;padding-left:1.2rem}
.anexos-vazio{color:var(--cinza);font-style:italic;margin:.2rem 0}

/* Caixa de observação enviada à concessionária */
.obs-concessionaria{border:1px solid var(--borda);border-left:5px solid var(--azul);
  background:var(--azul-claro);border-radius:6px;padding:.8rem 1rem;margin:0 0 1rem}
.obs-concessionaria h3{margin:0 0 .4rem;font-size:1rem}

/* Vínculo entre manifestação principal e desdobramento */
.vinculo{border:1px solid #9a7b00;background:#fffaeb;border-left:5px solid #9a7b00;
  border-radius:6px;padding:.7rem 1rem;margin:0 0 1rem;font-size:.95rem}

/* Campos preenchidos automaticamente pelo assunto */
.auto-preenchido{background:#f0f7ef;border-color:#7fae7a}
.aviso-auto{color:#1f7a3d;font-size:.85rem;margin:.2rem 0 .6rem}

@media(max-width:720px){
  .brand-logo{height:34px;max-width:150px}
  .userbox{margin-left:0;width:100%;justify-content:space-between}
  .userbox-info{text-align:left}
}

/* Formulários de ação do fluxo */
.form-acao{background:var(--bg);border:1px solid var(--borda);border-radius:6px;
  padding:.9rem 1rem;margin:0}
.form-acao h3{margin:0 0 .6rem;font-size:1rem;color:var(--azul)}
.form-acao .ajuda{margin-bottom:0}

/* Busca avançada */
.busca-avancada{margin-bottom:1rem}
.busca-grid{display:grid;gap:.8rem 1rem;
  grid-template-columns:repeat(auto-fit,minmax(210px,1fr))}
.busca-grid label{margin:0 0 .25rem;display:block;font-size:.9rem}
.busca-grid input,.busca-grid select{width:100%;margin:0}
.busca-grid .ajuda{margin:.3rem 0 0}
.busca-larga{grid-column:1/-1}
.busca-acoes{display:flex;flex-wrap:wrap;align-items:center;gap:1rem;
  margin-top:1rem;padding-top:.9rem;border-top:1px solid var(--borda)}
.busca-acoes .btn{margin:0}
.contador-busca{margin:.5rem 0 1rem}
.aviso-limite{color:var(--laranja);font-weight:600}

/* ================= Fase 4 ================= */
.badge-roxo{background:#5b3a8e;color:#fff}

/* FAQ no back-office */
.faq-edit{border:1px solid var(--borda);border-radius:6px;margin-bottom:.6rem;padding:.3rem .6rem}
.faq-edit summary{cursor:pointer;padding:.4rem;display:flex;gap:.6rem;align-items:center;flex-wrap:wrap}
.faq-ordem{background:var(--azul-claro);color:var(--azul);border-radius:4px;
  padding:.1rem .5rem;font-size:.85rem;font-weight:600}
.faq-form{padding:.6rem;display:flex;flex-direction:column;gap:.5rem}
.faq-form label{display:flex;flex-direction:column;gap:.2rem;font-size:.9rem}
.faq-linha-acoes{padding:.3rem .6rem .6rem;display:flex;gap:.6rem}

/* ============ Páginas públicas (cidadão) ============ */
body.pub{background:var(--bg)}
.pub-topbar{background:var(--azul);padding:.6rem 1rem}
.pub-topbar-in{max-width:1080px;margin:0 auto;display:flex;flex-wrap:wrap;
  align-items:center;gap:1rem 2rem}
.pub-brand{display:flex;align-items:center;line-height:0;flex:0 0 auto}
.pub-brand img{height:44px;width:auto;max-width:190px}
.pub-nav{display:flex;flex-wrap:wrap;gap:.3rem 1.4rem;margin-left:auto}
.pub-nav a{color:#fff;text-decoration:none;font-size:1rem;padding:.3rem 0}
.pub-nav a:hover,.pub-nav a:focus{text-decoration:underline}

.pub-main{max-width:1080px;margin:0 auto;padding:1.5rem 1rem 2.5rem}

.hero-in{text-align:center;max-width:820px;margin:1rem auto 2rem}
.hero-texto{font-size:1.3rem;line-height:1.6;color:#2a2a2a}

.pub-boxes{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));
  gap:1.5rem;margin:0 auto;max-width:820px}
.pub-box{background:#fff;border:1px solid var(--borda);border-radius:12px;
  padding:1.6rem 1.4rem;text-align:center;display:flex;flex-direction:column;align-items:center}
.pub-box h2{margin:.4rem 0 .6rem;color:#2a2a55}
.pub-box p{color:#444;margin:0 0 1.4rem;flex:1}
.pub-box-icone{width:84px;height:84px;border-radius:50%;display:flex;
  align-items:center;justify-content:center;color:#fff;margin-bottom:.4rem}
.pub-box-icone-verde{background:#3aae5a}
.pub-box-icone-azul{background:#2a9bd8}
.btn-grande{font-size:1.05rem;padding:.7rem 1.8rem;border-radius:8px}

.pub-links{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));
  gap:1rem;max-width:820px;margin:1.5rem auto 0}
.pub-link-bt{display:block;text-align:center;padding:.9rem 1rem;border:2px solid var(--azul);
  border-radius:10px;color:var(--azul);text-decoration:none;font-weight:600;background:#fff}
.pub-link-bt:hover,.pub-link-bt:focus{background:var(--azul-claro)}

.pub-voltar-bo{text-align:center;margin-top:2rem}

.pub-footer{background:#fff;border-top:1px solid var(--borda);margin-top:2rem}
.pub-footer-in{max-width:1080px;margin:0 auto;padding:1.4rem 1rem}
.pub-contatos{display:flex;flex-wrap:wrap;gap:.5rem 2rem;justify-content:center;
  color:#333;font-size:.95rem}
.pub-contatos span{white-space:nowrap}
.pub-lgpd{text-align:center;margin:.8rem 0 0;font-size:.9rem;color:#555}

/* FAQ público */
.faq-publico{max-width:800px;margin:0 auto}
.faq-item{background:#fff;border:1px solid var(--borda);border-radius:8px;margin-bottom:.6rem}
.faq-item summary{cursor:pointer;padding:1rem 1.2rem;font-weight:600;color:#2a2a55}
.faq-item[open] summary{border-bottom:1px solid var(--borda)}
.faq-resposta{padding:1rem 1.2rem;color:#333}

/* Termo LGPD */
.termo{max-width:760px;margin:0 auto;background:#fff;border:1px solid var(--borda);
  border-radius:10px;padding:1.6rem 1.8rem}
.termo h2{color:var(--azul);font-size:1.15rem;margin:1.4rem 0 .4rem}
.termo-dpo{background:var(--azul-claro);border-radius:8px;padding:1rem 1.2rem;margin-top:.6rem}
.termo-dpo p{margin:.3rem 0}

@media(max-width:720px){
  .pub-nav{margin-left:0;width:100%}
  .hero-texto{font-size:1.1rem}
  .pub-contatos{flex-direction:column;gap:.4rem;text-align:center}
}

/* Honeypot invisível anti-robô */
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}

/* Formulário público */
.form-publico{max-width:720px;margin:0 auto}
.consentimentos .check{margin:.5rem 0}
.protocolo-destaque{font-size:1.2rem;background:var(--azul-claro);
  padding:.8rem 1rem;border-radius:8px;text-align:center}

/* ===== Diálogo com o cidadão ===== */
.dialogo{list-style:none;padding:0;margin:0 0 1rem}
.dialogo li{border-radius:10px;padding:.7rem .9rem;margin-bottom:.6rem;max-width:85%}
.dialogo-ouvidoria{background:var(--azul-claro);border:1px solid #cbdcf0}
.dialogo-cidadao{background:#f0ede8;border:1px solid #ddd6cc;margin-left:auto}
.dialogo-quem{font-weight:600;font-size:.85rem;margin-bottom:.3rem;color:#333}
.dialogo-data{font-weight:400;color:#777;margin-left:.5rem;font-size:.8rem}
.responder-cidadao{margin-top:1rem}

/* ===== Acompanhamento do cidadão ===== */
.acomp-topo{display:flex;justify-content:space-between;align-items:center;
  flex-wrap:wrap;gap:1rem;margin-bottom:1rem}
.acomp-topo h1{margin:0 0 .3rem}
.dados-grid{display:grid;grid-template-columns:auto 1fr;gap:.4rem 1rem;margin:0 0 1rem}
.dados-grid dt{font-weight:600;color:#555}
.dados-grid dd{margin:0}

/* ===== Responsividade das tabelas no celular ===== */
/* Vira "cartões": cada linha empilha e cada célula ganha o rótulo da coluna. */
@media(max-width:640px){
  table.tbl{border:0}
  table.tbl thead{position:absolute;left:-9999px}
  table.tbl tr{display:block;border:1px solid var(--borda);border-radius:8px;
    margin-bottom:.8rem;padding:.4rem .6rem;background:#fff}
  table.tbl td{display:flex;justify-content:space-between;gap:1rem;
    border:0;border-bottom:1px solid #eee;padding:.45rem .2rem;text-align:right}
  table.tbl td:last-child{border-bottom:0}
  table.tbl td::before{content:attr(data-rotulo);font-weight:600;color:#555;
    text-align:left;flex:0 0 45%}
  .dados-grid{grid-template-columns:1fr}
  .dados-grid dt{margin-top:.4rem}
}

/* ===== Fase 5: cabeçalho e rodapé públicos ===== */
/* Botão "Acesso Restrito" destacado no menu */
.pub-nav-restrito{border:1px solid rgba(255,255,255,.6);border-radius:6px;
  padding:.3rem .8rem !important;margin-left:.4rem}
.pub-nav-restrito:hover,.pub-nav-restrito:focus{background:rgba(255,255,255,.15);
  text-decoration:none !important}

/* Contatos do rodapé com mini-ícones */
.pub-contato{display:inline-flex;align-items:center;gap:.4rem;white-space:nowrap}
.pub-contato a{color:#333;text-decoration:none}
.pub-contato a:hover,.pub-contato a:focus{text-decoration:underline}
.pub-ico{color:var(--azul);flex:0 0 auto}

.pub-copyright{text-align:center;margin:.6rem 0 0;font-size:.85rem;color:#777}

@media(max-width:720px){
  .pub-contato{white-space:normal}
}

/* ===== Fase 6: troca/recuperação de senha ===== */
.footer-copyright{margin:.4rem 0 0;font-size:.85rem;color:#888}
.login-esqueci{text-align:center;margin:1rem 0 0;font-size:.95rem}

/* ================= Fase 7: Dashboard ================= */
.dash{--d-bg:#04333c;--d-panel:#0a4650;--d-panel2:#0d515d;--d-line:rgba(255,255,255,.08);
  --d-txt:#e8f1f4;--d-muted:#9fc0c8;--d-accent:#2dd4bf;--d-accent2:#38bdf8;
  background:var(--d-bg);margin:-1rem -1rem 0;padding:1.4rem 1.4rem 2.4rem;
  border-radius:0;min-height:100%;color:var(--d-txt)}

.dash-head{display:flex;flex-wrap:wrap;gap:1rem;justify-content:space-between;
  align-items:center;margin-bottom:1.4rem}
.dash-title{margin:0;font-size:1.6rem;color:#fff;font-weight:700}
.dash-sub{margin:.2rem 0 0;color:var(--d-muted);font-size:.95rem;text-transform:capitalize}
.dash-filtros{display:flex;gap:.6rem;align-items:center}
.dash-filtros select{background:var(--d-panel2);color:#fff;border:1px solid var(--d-line);
  border-radius:8px;padding:.5rem .8rem;font-size:.95rem}
.dash-btn{background:var(--d-accent);color:#04333c;font-weight:700;text-decoration:none;
  padding:.5rem 1rem;border-radius:8px;font-size:.9rem;white-space:nowrap}
.dash-btn:hover{filter:brightness(1.08)}

/* KPIs */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));
  gap:1rem;margin-bottom:1.4rem}
.kpi{background:linear-gradient(160deg,var(--d-panel2),var(--d-panel));
  border:1px solid var(--d-line);border-radius:14px;padding:1.1rem 1.2rem;position:relative;overflow:hidden}
.kpi-ico{font-size:1.3rem;opacity:.9}
.kpi-num{font-size:2rem;font-weight:800;color:#fff;line-height:1.1;margin:.3rem 0 .1rem}
.kpi-num small{font-size:1rem;font-weight:600;color:var(--d-muted);margin-left:2px}
.kpi-lbl{font-size:.82rem;color:var(--d-muted)}
.kpi-destaque{background:linear-gradient(160deg,#0e6b6b,#0a4650)}
.kpi-destaque .kpi-num{color:var(--d-accent)}
.kpi-ok .kpi-num{color:#4ade80}
.kpi-alerta{border-color:rgba(251,113,133,.5)}
.kpi-alerta .kpi-num{color:#fb7185}

/* Painéis com gráficos */
.dash-row{display:grid;grid-template-columns:2fr 1fr;gap:1rem;margin-bottom:1rem}
.dash-row-3{grid-template-columns:repeat(3,1fr)}
.panel{background:var(--d-panel);border:1px solid var(--d-line);border-radius:14px;padding:1.1rem 1.2rem}
.panel-lg{grid-column:auto}
.panel h2{margin:0 0 1rem;font-size:1rem;color:#fff;font-weight:600}
.canvas-wrap{position:relative;height:260px}
.dash-row-3 .canvas-wrap{height:230px}

/* Tabela do dashboard */
.tbl-scroll{overflow-x:auto}
.dash-tbl{width:100%;border-collapse:collapse;font-size:.92rem}
.dash-tbl th{text-align:left;color:var(--d-muted);font-weight:600;padding:.5rem .6rem;
  border-bottom:1px solid var(--d-line)}
.dash-tbl td{padding:.5rem .6rem;border-bottom:1px solid rgba(255,255,255,.05);color:var(--d-txt)}
.dash-tbl tr:hover td{background:rgba(255,255,255,.03)}

@media(max-width:900px){
  .dash-row,.dash-row-3{grid-template-columns:1fr}
  .canvas-wrap{height:240px}
}

/* Fase 8: botão de exclusão de usuário */
.btn-mini-perigo{background:#fce8e6;color:#c0392b;border-color:#f5c6cb;margin-top:.3rem}
.btn-mini-perigo:hover{background:#f8d7da}
.contador{display:block;margin-top:.25rem;font-size:.82rem;color:#666}

/* Fase 9: SNS do cidadão */
.btn-sns{background:#e67e22;color:#fff}
.btn-sns:hover{background:#d35400}
.sns-legenda{display:inline-block;font-size:.8rem;font-weight:400;color:#888;margin-left:.4rem}
.sns-cidadao{border-top:2px solid #f0d9c0;padding-top:1rem;margin-top:1rem}
.anexos-lista{list-style:none;padding:0;margin:0}
.anexos-lista li{padding:.5rem 0;border-bottom:1px solid #eee}
.anexo-origem{display:inline-block;font-size:.8rem;color:#666;background:#f0f0f0;
  padding:.1rem .5rem;border-radius:4px;margin-right:.5rem}

/* Fase 10: pré-solicitações */
.pre-nova{margin:1rem 0;background:#f8f9fb;border:1px solid #e0e4ea;border-radius:8px;padding:.6rem 1rem}
.pre-nova summary{cursor:pointer;font-weight:600;color:#14568f}
.pre-nova form{margin-top:1rem}
.pre-leitura .pre-corpo{background:#f8f9fb;border:1px solid #e0e4ea;border-radius:8px;
  padding:1rem;margin:1rem 0;white-space:pre-wrap;line-height:1.5}
.pre-nao-lida td{font-weight:700;background:#fff8e6}
.acoes-linha{display:flex;gap:.4rem;align-items:center;flex-wrap:wrap}
.inline{display:inline}

/* Fase 10: histórico da resposta enviada */
.pre-resposta{background:#eef7ee;border-color:#cfe6cf}

/* Fase 11: avaliação e conclusão pelo cidadão (estilo gov/corporativo) */
.avaliacao-bloco{border:1px solid #d9e1e8;border-radius:12px;background:#fff;
  box-shadow:0 1px 3px rgba(16,42,67,.06)}
.avaliacao-bloco h2{color:#14568f}
.aval-intro{color:#4a5b6b;margin:.2rem 0 1.2rem}

.aval-escala{border:none;padding:0;margin:0 0 1.4rem}
.aval-escala legend{font-weight:600;color:#1b2b3a;font-size:1.02rem;
  margin-bottom:.9rem;padding:0;line-height:1.4}

/* Escala segmentada horizontal (segmented control) */
.aval-grupo{display:grid;grid-template-columns:repeat(5,1fr);gap:.5rem}
.aval-item{position:relative;display:flex;flex-direction:column;align-items:center;
  justify-content:flex-start;gap:.45rem;text-align:center;
  border:1.5px solid #d0d9e0;border-radius:10px;background:#fff;
  padding:.85rem .5rem;cursor:pointer;
  transition:border-color .15s,background .15s,box-shadow .15s;min-height:104px}
.aval-item:hover{border-color:#2a6fb0;background:#f5f9fc}
/* esconde o radio nativo, mas mantém acessível via teclado */
.aval-item input{position:absolute;opacity:0;width:1px;height:1px;pointer-events:none}
/* número da escala num círculo */
.aval-num{display:flex;align-items:center;justify-content:center;
  width:34px;height:34px;border-radius:50%;font-weight:700;font-size:1.05rem;
  background:#eef2f6;color:#5a6b7b;transition:all .15s}
.aval-txt{font-size:.82rem;font-weight:600;color:#3a4b5b;line-height:1.2}

/* faixa de cor sóbria por nível: do vermelho-acinzentado ao verde-acinzentado */
.aval-nivel-1 .aval-num{background:#f7e4e4;color:#a4373a}
.aval-nivel-2 .aval-num{background:#f8ebe0;color:#a86423}
.aval-nivel-3 .aval-num{background:#eef2f6;color:#5a6b7b}
.aval-nivel-4 .aval-num{background:#e6f0e6;color:#3a7d44}
.aval-nivel-5 .aval-num{background:#dcecdd;color:#2e6b39}

/* estado selecionado: preenchimento sólido e destaque */
.aval-item input:checked ~ .aval-num{color:#fff;transform:scale(1.05)}
.aval-item:has(input:checked){border-width:2px;box-shadow:0 2px 8px rgba(16,42,67,.12)}
.aval-nivel-1:has(input:checked){border-color:#c0474a;background:#fdf5f5}
.aval-nivel-1 input:checked ~ .aval-num{background:#c0474a}
.aval-nivel-2:has(input:checked){border-color:#c07a30;background:#fdf8f2}
.aval-nivel-2 input:checked ~ .aval-num{background:#c07a30}
.aval-nivel-3:has(input:checked){border-color:#5a6b7b;background:#f6f8fa}
.aval-nivel-3 input:checked ~ .aval-num{background:#5a6b7b}
.aval-nivel-4:has(input:checked){border-color:#3a7d44;background:#f4faf4}
.aval-nivel-4 input:checked ~ .aval-num{background:#3a7d44}
.aval-nivel-5:has(input:checked){border-color:#2e6b39;background:#f2f9f3}
.aval-nivel-5 input:checked ~ .aval-num{background:#2e6b39}
.aval-item input:checked ~ .aval-txt{color:#1b2b3a;font-weight:700}
/* foco de teclado visível (acessibilidade) */
.aval-item input:focus-visible ~ .aval-num{outline:2px solid #2a6fb0;outline-offset:2px}

.aval-campo{margin-bottom:1rem}
.aval-campo label{display:block;font-weight:600;color:#1b2b3a;margin-bottom:.4rem}
.aval-opcional{font-weight:400;color:#7a8794}

.btn-concluir{background:#2e7d32;color:#fff;font-weight:600;
  padding:.7rem 1.5rem;border-radius:8px;font-size:1rem}
.btn-concluir:hover{background:#256628}

/* Mobile: escala vira lista vertical de linhas tocáveis */
@media(max-width:640px){
  .aval-grupo{grid-template-columns:1fr;gap:.5rem}
  .aval-item{flex-direction:row;justify-content:flex-start;gap:.8rem;
    min-height:0;padding:.8rem 1rem;text-align:left}
  .aval-num{flex:0 0 auto}
  .aval-txt{font-size:.95rem}
}

/* Barra de acessibilidade */
.a11y-barra{background:var(--azul);border-bottom:1px solid rgba(255,255,255,.15)}
.a11y-barra-in{max-width:1080px;margin:0 auto;padding:.35rem 1rem;
  display:flex;align-items:center;gap:.5rem;flex-wrap:wrap}
.a11y-titulo{color:#fff;font-size:.82rem;font-weight:600;margin-right:.2rem}
.a11y-btn{background:rgba(255,255,255,.12);color:#fff;border:1px solid rgba(255,255,255,.35);
  border-radius:5px;padding:.25rem .6rem;font-size:.82rem;cursor:pointer;line-height:1.2}
.a11y-btn:hover,.a11y-btn:focus{background:rgba(255,255,255,.28)}
.a11y-btn[aria-pressed="true"]{background:#ffbf47;color:#1a1a1a;border-color:#ffbf47;font-weight:700}
:root[data-tema="alto-contraste"] .a11y-barra{background:#000;border-bottom:2px solid #fff}
:root[data-tema="alto-contraste"] .a11y-btn{border-color:#fff}
@media(max-width:540px){.a11y-titulo{width:100%;margin-bottom:.2rem}}

/* Relatórios: controles e botões lado a lado */
.rel-controles{display:flex;flex-wrap:wrap;align-items:flex-end;gap:1.2rem;margin-bottom:1.2rem}
.rel-periodo{min-width:180px}
.rel-botoes{display:flex;gap:.6rem;flex-wrap:wrap}
.tabela-rolagem{overflow-x:auto}
.tbl-relatorio{min-width:1100px;font-size:.85rem}
.tbl-relatorio th{white-space:nowrap}
.tbl-relatorio tfoot td{background:var(--azul-claro);font-weight:700}

/* Dashboard tático: fundo branco, KPIs e grade de gráficos */
.dash-topo{display:flex;justify-content:space-between;align-items:flex-start;flex-wrap:wrap;gap:1rem}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:1rem;margin:1rem 0 1.6rem}
.kpi{background:#fff;border:1px solid var(--borda);border-radius:10px;padding:1rem 1.2rem;
  display:flex;flex-direction:column;gap:.2rem;box-shadow:0 1px 3px rgba(16,42,67,.05)}
.kpi-num{font-size:1.8rem;font-weight:700;color:var(--azul);line-height:1.1}
.kpi-lab{font-size:.82rem;color:var(--texto-suave)}
.kpi-alerta .kpi-num{color:var(--vermelho)}
.dash-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:1.2rem}
.dash-card{background:#fff}
.dash-card h2{font-size:1rem;color:var(--azul);margin:0 0 .8rem}
.dash-card-larga{grid-column:1 / -1}